Account & VIP
Why should I connect with Facebook/SMS?
Connecting with Facebook/SMS keeps your account safe and secure. If you lose or switch devices, this will allow you to bring over your old p...
How do I restore my old account?
If you've connected your previous Neverland Casino account to Facebook, simply log in to Facebook once again, and your progress will be...
How do I customize my profile?
If you'd like to customize how you appear to other players in the game, do the following: Tap your avatar from the top left of your screen:T...
How do I check my in-game advantage multiplier?
To check your current multiplier, track your progress towards the next tier, and review your bonuses, tap your profile image and select the ...
How do I start a new account?
To start a new account you must first delete your existing account. Please write in to Support through the in-game settings area with t...
How do I play on a different account?
To play on a different account, please navigate to Settings. From the Settings area, first tap "Sign out of your existing account", then ent...
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