Why should I connect with Facebook/SMS?

Connecting with Facebook/SMS keeps your account safe and secure. If you lose or switch devices, this will allow you to bring over your old p...

How do I restore my old account?

If you've connected your previous Neverland Casino account to Facebook, simply log in to Facebook once again, and your progress will be...

How do I customize my profile?

If you'd like to customize how you appear to other players in the game, do the following: Tap your avatar from the top left of your screen:T...

How do I check my in-game advantage multiplier?

To check your current multiplier, track your progress towards the next tier, and review your bonuses, tap your profile image and select the ...

How do I start a new account?

To start a new account you must first delete your existing account. Please write in to Support through the in-game settings area with t...

How do I play on a different account?

To play on a different account, please navigate to Settings. From the Settings area, first tap "Sign out of your existing account", then ent...

Why Can't I Log In? - Restricted Location

If you are unable to log in, it may be because you're currently within a restricted jurisdiction.List of Restricted Locations:USA:Kentucky, ...