How do I make purchases?

There are multiple ways to buy in-game currency:Tapping the + beside your Coins or Diamonds balance. Your VIP bonus is applied here.Buying C...

What payment methods can I use?

In order to make purchases within Neverland Slots, you will need a Google Play account (Android) or an iTunes account (iOS). Payment methods...

I didn't receive what I purchased!

If you have made a purchase recently and it has not appeared:DO NOT attempt to purchase the same pack or deal again. This may result in dupl...

Was I charged twice/overcharged?

What might appear at first glance as a duplicate charge is usually a harmless pre-authorization hold, meant to ensure the card you're using ...

How do I see my purchase history?

Open the Google Play Store app. Tap Menu , then Account.Tap Order History.You can also use payments.google.com to v...

Can I get a refund?

If you feel that something's missing from your purchase or you have any other concerns, please let us know right away using the Contact Us b...

How do I avoid accidental purchases?

You can easily change your Google Play Store settings to prevent accidental in-app purchases.Perform the following steps:1. Open Google Play...

Why can't I make purchases?

If you are unable to make purchases, it may be because you're currently using a VPN within a restricted jurisdiction and your purchase canno...