How do I make purchases?

There are multiple ways to buy in-game currency:Tapping the + beside your Coins or Diamonds balance. Your VIP bonus is applied here.Buying C...

What payment methods can I use?

In order to make purchases within Neverland Slots, you will need a Google Play account (Android) or an iTunes account (iOS). Payment methods...

I didn't receive what I purchased!

If you have made a purchase recently and it has not appeared: DO NOT attempt to purchase the same pack or deal again. This may result in dup...

Was I charged twice/overcharged?

What might appear at first glance as a duplicate charge is usually a harmless pre-authorization hold, meant to ensure the card you're using ...

How do I see my purchase history?

Go to Settings on your device, then tap your name, then select iTunes and App Store.Tap your Apple ID, then tap View Apple ID. You may need ...

Can I get a refund?

If you feel that something's missing from your purchase or you have any other concerns, please let us know right away using the Contact Us b...

Why can't I make purchases?

If you are unable to make purchases, it may be because you're currently using a VPN within a restricted jurisdiction and your purchase canno...