I lost my connection to Neverland Casino!

If you've received a disconnect error message like the one shown below, or your reels are spinning indefinitely, it means you've lost your c...

My game isn't working!

If you encounter loading, freezing, connection loss or slowness issues, please try the following steps: Close down any other apps you may ha...

My game isn't working!

If you encounter loading, freezing, connection loss or slowness issues, please try the following steps: Close down any other apps you may ha...

How do I update Neverland? (iOS)

Open the App StoreTap UpdatesScroll down the list until you see Neverland CasinoTap Update beside Neverland CasinoIf Neverland Casino does n...

How do I update Neverland? (Android)

Click on the following link to take you to the Google Play Store 👇Click here to update your game 👈Click "Update"If you do not se...

How do I report a bug?

Despite our best efforts to avoid bugs from making it to the game, it is possible you might come across one. 😔 As soon as you encounte...

How do I delete my account?

We're sorry to hear that you want your account deleted. Please note: once your account has been deleted, we will not be able to reactivate i...